Refund policy

At GYM FIT AU, your satisfaction is our priority. If you're not completely happy with your purchase, we offer a 30-day return policy from the date you receive your item.

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Return Eligibility

To qualify for a return, the item must meet the following conditions:

• It must be in its original condition (unused and unworn).

• All original tags must still be attached.

• The item must be in its original packaging.

• You must have the receipt or proof of purchase.

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How to Start a Return

To begin a return, please contact us through our Contact Us page or reach out directly:

📧 Email: gymfitads2025@gmail.com
📞 Phone: 0429 445 873
🕐 Hours: Monday – Thursday: 9AM – 7PM ET, Friday: 9AM – 2PM ET

If your return is approved, we’ll provide a return shipping label and clear instructions on how and where to send your item. Returns sent without prior approval will not be accepted.

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Damages & Issues

Please inspect your order upon delivery. If an item is damaged, defective, or incorrect, contact us immediately. We’ll review the issue and resolve it promptly.

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Exchanges

To exchange an item, the quickest method is to return your original item and place a new order once the return is accepted.

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Refunds

Once we receive and inspect your return, we’ll notify you of the refund status. If approved, a refund will be issued to your original payment method within 5 business days.

Please note: Your bank or credit card provider may take additional time to post the refund to your account.

If more than 30 business days have passed since your return was approved and you haven't received your refund, please contact us.

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Restocking Fees

We charge a 15% restock fee on all our products.

 

Return Shipping Costs

The Customer must pay the shipping fees on return products please ship all products back to